Amazon Global Help

International shipping

How can I tell if an item is eligible for international shipping?
Check here for details on searching for items that are eligible for international shipping.
You can check if an item is eligible for international shipping by adding the item to your cart and proceeding to checkout.

How much does international shipping cost?
The total shipping cost is calculated by adding the "Per Shipment" cost and the "Per Item" cost. Shipping costs vary depending on the destination and the seller of the item.
Check here for details on shipping rates for each destination.

Import fees deposit

Do I need to pay import fees? If so, how do I calculate the fees?
With AmazonGlobal, Import Fees Deposits are automatically calculated and processed on your behalf, so that you do not need to pay the shipping carrier to receiving your order.
If the actual import fees are less than the Import Fees Deposit collected by us on your behalf, you'll be automatically refunded the difference to the payment method you used for the order. (This process takes 60 days from the shipment date.)

How can I check the exact amount of import fees incurred?
To check the exact amount of import fees incurred, please contact the shipping carrier, who will provide the necessary information.

Customs

Will I need to provide a document to clear customs?
Depending on the shipping destination, you will need to submit a copy of your ID to the shipping carrier. But please note that Import Fees Deposit are processed by AmazonGlobal on your behalf, so that you do not need to pay the shipping carrier when receiving your order.

What other info are required for international shipments?
Full name and complete address are required for shipments outside of Japan; please be sure to double-check your registered info to ensure smooth delivery.

Delivery speed & order tracking

How long does it take to ship globally?
Delivery schedules depend on the item, delivery address and shipping method you choose, but you can check the estimated delivery schedule before you place your order.

How do I track the delivery status of my orders?
Check Your Orders under Your Account to track the delivery status of items shipped by Amazon.co.jp.

Returns & refunds

How do I return item(s) from outside of Japan?
You can return purchased items from outside of Japan from the order details in Your Orders.

How do I get a refund?
Most refunds are issued based on the payment method used at the time of purchase. You can track the refund status of items shipped by Amazon.co.jp by accessing Your Orders under Your Account. As soon as we’re done processing your refund, we’ll send you an email to let you know.

Your account & Amazon Prime

I have an account from another Amazon website. Can I use it on Amazon.co.jp ?
Amazon.co.jp and other amazon sites are different platforms, so please create an account on Amazon.co.jp. Full name and complete address are required for shipments outside of Japan; please be sure to double-check your info to ensure smooth delivery.
Check here for details on creating an account.

How much does Amazon Prime membership cost? Is it an annual fee, or can I pay monthly?
You can choose from a monthly fee of JPY 400 (tax included) or an annual fee of JPY 3,900 (tax included).
Check here for details on Prime membership.

Customer Service

How do I contact your customer service?
Amazon.co.jp offers Customer Service in English, Japanese, and Chinese. You can contact us by phone, online chat, or email.