International shipping
How can I tell if an item is eligible for international shipping?
Check here for details on searching for items that are eligible for international shipping.
You can check if an item is eligible for international shipping by adding the item to your cart and proceeding to checkout.
How much does international shipping cost?
The total shipping cost is calculated by adding the "Per Shipment" cost and the "Per Item" cost. Shipping costs vary depending on the destination and the seller of the item.
Check here for details on shipping rates for each destination.
Import fees deposit
Do I need to pay import fees? If so, how do I calculate the fees?
With AmazonGlobal, Import Fees Deposits are automatically calculated and processed on your behalf, so that you do not need to pay the shipping carrier to receiving your order.
If the actual import fees are less than the Import Fees Deposit collected by us on your behalf, you'll be automatically refunded the difference to the payment method you used for the order. (This process takes 60 days from the shipment date.)
How can I check the exact amount of import fees incurred?
To check the exact amount of import fees incurred, please contact the shipping carrier, who will provide the necessary information.
Customs
Will I need to provide a document to clear customs?
Depending on the shipping destination, you will need to submit a copy of your ID to the shipping carrier. But please note that Import Fees Deposit are processed by AmazonGlobal on your behalf, so that you do not need to pay the shipping carrier when receiving your order.
What other info are required for international shipments?
Full name and complete address are required for shipments outside of Japan; please be sure to double-check your registered info to ensure smooth delivery.
