Fish!: A Proven Way to Boost Morale and Improve Results ハードカバー – 2000/3/1
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Over 5 Million Copies Sold Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.
Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers.
In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattles very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profoundthe hallmarks of a true business classic.
Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.
Stephen C. Lundin, Ph.D., is a filmmaker, graduate business school professor, and professional speaker. He runs a corporate membership seminar series as part of the Institute for Management Studies and leads the Institute for Creativity and Innovation at the University of St. Thomas in Minneapolis. He lives in Minnesota.
Harry Paul is currently a full time motivational speaker. He lives in San Diego.
John Christensen, an award-winning filmmaker, lives is Minneapolis. He is now CEO of ChartHouse Learning Corporation, the leading producer of corporate learning films, including Fish!, the video, which has been adopted by thousands of corporations nationwide. He lives in Minnesota.
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The entire premise behind this book is the assumption that people are kind, ready for a change and would welcome a more positive atmosphere at work. This is a huge mistake and at least two categories of social behaviors are absent from this tale: 1- some workers are content in this state of underachievement and mediocrity; it's not that they enjoy it but they are unwilling to change this or to participate in its evolution. 2- Another class of workers actually thrive in these highly destructive environments. They use the weakened mental state of their coworkers and the lack of social bond between them to enforce bullying and shaming as a pilar to establish their dominance. This book ignores these 2 categories entirely. It is assumed that everyone is motivated by a positive energy to improve their life and the one of others. This is a gross misunderstanding of the reality in our society and in our work environment.
Play (while you go through your daily routines because playing is the essence of having fun).
Choose your attitude (you can choose to be unhappy or you can choose to be happy; its up to you)
Be present (in everything you do; the past cannot be changed and the future has an infinite number of variables).
Make someone's day (and the happiness you see will make your day, too).
This fish market inspired the authors to write a story of a manager who is asked to head up and turn around a very ineffective department. This manager then applies the secrets that helped turn the fish market into such a fun workplace, namely: choose your attitude, play, make their day, and last but not least be present.
A fun and insightful quick read, that reminds us that there is always room for play at work. My only criticism is that I wish there were more examples of applications in the workplace included.
Below are some key excerpts from the book that I found particularly insightful:
1- "I guess given the right conditions, any job can be dull."
2- "There is always a choice about the way you do your work, even if there is not a choice about the work itself...We can choose the attitude we bring to our work."
3- "There is something I know about you that you may not even know about yourself. You have within you more resources of energy than have ever been tapped, more talent than has ever been exploited, more talent than has ever been exploited, more strength than has ever been tested, and more to give than you have ever given."
4- "As you enter this place of work please choose to make today a great day. Your colleagues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be present when your customers and team members most need you. And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear - and make their day."
Funny I don’t even know the author of this book but this will become my new relationship bible both at work and at home.
Ps: am a bloody romantic so I was thoroughly glad to see MJ and Lonnie end up together.