Dialogue Mapping: Building Shared Understanding of Wicked Problems (英語) ペーパーバック – 2006/1/9
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In contrast to the use of agendas and restrictive structures, dialogue mapping is a facilitation technique that allows the intelligence and learning of the group to emerge naturally. Each participant can see how their comments contribute (or don't) to the coherence and order of the group's thinking. The first full-length book to bring dialogue mapping to a wider audience, Dialogue Mapping provides an exciting new conceptual framework that will change the way readers view projects and project management.
Jeffrey Conklin is a lifelong student of organizational communication and collaboration, and the tools that support them. As Director of CogNexus Institute he remains active as a practitioner of dialogue mapping, although his main joy is teaching dialogue mapping as the art and science of creating shared understanding.
Every week I see blog posts, business magazines, websites, webinars all devoted to the topic of wasteful, useless meetings.
This method could transform meetings if applied.
And even if you don't use the software, nor get the whole team with you - you can still do it for yourself on paper - and the issue will clarify.
Especially enlightening was the fact that bringing up other aspects of an issue during a meeting often is viewed as MUTINY. You're a 'difficult person' (and I've always seen that as the most important way to truly contribute to a discussion). This method can teach a team the value of deviating views, of non-conformity. Making better, smarter, more effective decisions.
The author writes out of direct experience and honestly points out cases when the approach did not end delivering its benefits.
I found the book easy to read and I am convinced, based on my years of meetings to date, that it is a beneficial tool towards improving meeting outcomes.