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Communication Gaps and How to Close Them (英語) ペーパーバック – 2002/5


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商品の説明

内容紹介

If you develop systems or software for a living, you know that communication is essential for success.

Developers, managers, and testers have to understand each other clearly in order to meet client requirements, build work-related relationships, and survive time pressures and market demands. So often, though, communication breaks down, and we shout at each other across communication gaps that widen into yawning chasms.

Thankfully, Naomi Karten -- author of Managing Expectations -- is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos.

Communication Gaps and How to Close Them is a must-read for anyone who needs to address communication gaps in professional encounters, as well as in personal ones. This book will change not only how you communicate but also how you think about communication. With Karten’s useful insights and practical techniques, readers can master this key component of successful projects.

著者について

Naomi Karten is an international speaker, seminar leader, author, and consultant, specializing in helping organizations improve their service strategies and customer relations. She is the author of Managing Expectations, and coeditor of Amplifying Your Effectiveness, both available from Dorset House. She is also the editor of the newsletter Perceptions & Realities, and is president of Karten Associates based in Randolph, Massachusetts.


登録情報

  • ペーパーバック: 362ページ
  • 出版社: Dorset House (2002/05)
  • 言語: 英語
  • ISBN-10: 0932633536
  • ISBN-13: 978-0932633538
  • 発売日: 2002/05
  • 商品パッケージの寸法: 2.5 x 15.2 x 22.9 cm
  • おすすめ度: この商品の最初のレビューを書き込んでください。
  • Amazon 売れ筋ランキング: 洋書 - 2,292,630位 (洋書の売れ筋ランキングを見る)
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Amazon.com: 5つ星のうち 5.0 6 件のカスタマーレビュー
2 人中、2人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち 5.0 Jolly Good Read - Practical, direct and down-to-earth 2002/7/12
投稿者 Ellen Gottesdiener - (Amazon.com)
形式: ペーパーバック
Here's a book for any professional who needs to communicate well and cares about how she or he communicates. Naomi Karten, author of the acclaimed book _Managing Expectations_ delivers again, in this witty and astute look at how to improve human interactions.
Section One sets the stage with explanations and examples of gaps in everyday interactions. Karten explains communication and provides advice for ways to establish sound foundations for effective communications.
Section Two explains gaps in relationship building, drawing on the Myers-Briggs model to illustrate communication preferences and a clever and useful tool that Karten dubs your "perspectoscope™" (Perspectoscope is a trademark of Karten Associates). She also draws from renowned family therapist Virginia Satir's work to recommend a 'temperature reading' providing useful examples of this vital communication tool.
In Section Three, Karten focuses on the area in which she is a world-renowned expert - customer satisfaction, including ways to get feedback and the utility of a service level agreement.
In Section Four, our friendly author (whose writing style makes us feel like a trusted friend) tackles the topic of change and how change impacts communication. Drawing on Satir's change model, Karten provides wisdom for understanding how change impacts our communications and practical advice for making our communications more productive when we're faced with any type of change.
Interspersed with anecdotes, stories, and well-placed cartoons, Karten's book is not just inspiring and practical but fun to read. I recommend it for professionals in any field in which communication is vital; oh, and to all humans who communicate with one another!
1 人中、1人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち 5.0 Excellent Foundations And Applications Of Good Communication 2005/3/8
投稿者 Philip R. Heath - (Amazon.com)
形式: ペーパーバック Amazonで購入
This is a very readable (as it should be) text on communication. Karten does a good job of laying the foundation of communication in the first 4 chapters where she talks about the roles of senders and receivers in communication. Nothing in these chapters is really groundbreaking, but it sets the field for what is to come. Chapters 5-8 relate communication to the building of relationships. There are important ideas about how to build strong foundations, appreciate differences in people, trying to see the other person's point of view, and maintaining relationships. In these first two sections, one of the repeated themes is paying attention to the other person. Other people are different than we are, and we need to allow them to be themselves.

The last two sections of the book deal with customer service and managing change. The customer service section seemed pretty straightforward to me. If you are having problems with your customer interactions, chapters 9-11 have some good ideas for improvement. Chapters 12-13 deal with managing change. Most people have a hard time with change. In chapter 12, Karten presents a few models for explaining change; however, she focuses on the Satir model. The main takeaway for me was that people will struggle with change, and you cannot expect otherwise. Chapter 13 presents some good tips for how to communicate effectively when leading change.

The advice in the book is practical, but it will require discipline to make the changes necessary to improve your communication skills.
1 人中、1人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち 5.0 Solid, real-world advice in a very readable style 2002/8/31
投稿者 Dimikero - (Amazon.com)
形式: ペーパーバック
This book is chock-full of immediately useful advice about making your communications count. It's not about "hurling words to and fro." It's about making your message count without overdoing it. Karten covers a wide range of communication media, from formal presentations, to e-mail, to team conflict.
Some of the advice wasn't new to me, but was a terrific reminder of the thought and effort that effective communication requires up front -- to avoid all the communication gaps that can take even more time later.
I especially enjoyed the antecdotes throughout the book that highlighted each point. I was amazed at how some of the people portrayed behaved and was humbled by how others reminded me of my own foibles.
Karten's advice relies on two basic principles: care that your message gets through and care about the other person's situation. This book gives the reader lots of practical tips on how to get the message across while building the relationship.
I'm recommending it to all my clients and peers who are constantly perplexed by the excessive time they spend communicating and the confusion and distrust that still persists.
1 人中、1人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち 5.0 Mind Your Communication Gaps Now! 2002/12/26
投稿者 Sharon Marsh Roberts - (Amazon.com)
形式: ペーパーバック
Naomi Karten's current work focuses on how to "mind the gap" between you and your audience. This advice is helpful whether your audience is one person or many, whether communications are in writing or in speech. Her advice goes deeper than the handy techniques she presents. She gives a wider view in analyzing the relationships, the context, and the internal states each of the participants (you the communicator and the listener or reader).
Her advice on understanding the other's perspective is a prime example of that depth. While making one's own case is necessary, understanding the other person's perspective is perhaps a more subtle requirement of communications.
I found this book not only helpful in my business communications, which the author targets, but also in the range of communications within my own personal life.
I recommend this book to all my business colleagues who struggle with the intention of good communciations and the results of poor communications.
5つ星のうち 5.0 Close Your Communication Gaps Now! 2002/12/26
投稿者 Sharon Marsh Roberts - (Amazon.com)
形式: ペーパーバック
Naomi Karten's current work focuses on how to "mind the gap" between you and your audience. This advice is helpful whether your audience is one person or many, whether communications are in writing or in speech. Her advice goes deeper than the handy techniques she presents. She gives a wider view in analyzing the relationships, the context, and the internal states each of the participants (you the communicator and the listener or reader).
Her advice on understanding the other's perspective is a prime example of that depth. While making one's own case is necessary, understanding the other person's perspective is perhaps a more subtle requirement of communications.
I found this book not only helpful in my business communications, which the author targets, but also in the range of communications within my own personal life.
I recommend this book to all my business colleagues who struggle with the intention of good communciations and the results of poor communications.
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