You Can't Lead With Your Feet On the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits (英語) ハードカバー – 2011/3/1
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ED FULLER, President and Managing Director of the International Lodging Division of Marriott International, Inc., has flown more than 10 million miles, solidifying business relationships around the world. Over the past two decades, he has grown Marriott's international lodging portfolio from sixteen hotels in six countries to 400 properties in seventy countries with revenues in excess of $7 billion.
|星5つ 71% (71%)||71%|
|星4つ 19% (19%)||19%|
|星3つ 10% (10%)||10%|
|星2つ 0% (0%)||0%|
|星1つ 0% (0%)||0%|
Coming from a fellow hotelier who believes strongly that one can not simply understand a hotel, market, and business operation from an office phone, Ed Fuller describes in detail how critical being on location and forming strong relationships can be in business success. I would have liked the author to go in greater detail on how some of his business relationships were formed, how they were sustained, and how they could be better repaired in times of conflict. Nevertheless, the book is a fairly quick read with interesting tales from someone who's been involved in more international hotel development than almost anyone.
I hope that the author enjoys his retirement--and his free room nights as a member of the QCC! By the way--if Ed is reading this--three cheers for the newish Renaissance in Paris on Avenue de Wagram. I stayed there three years ago and am not surprised in the least that the hotel has steadily climbed to be one of the most highly reviewed hotels in the city. Talk about the value of understanding markets and knowing that location is key! It's hard to find a non-North American Marriott hotel in a poor location and credit goes to Ed and his team for maintaining that high standard.
I would give this book to anyone that's new in management or leadership. There are some insightful nuggets. Mr. Fuller is an international executive and many of his examples are based on experiences he had in foreign countries. Some of that may or may not translate (no pun attended) for all his readers. Overall though, it was a well written book with some very salient points on leadership and building solid foundational business relationships.
The book is truly a great read. I purchased it for class, and ended up keeping it. I recommend it to all my friends, and have even given it to a few of my previous (and aweful) bosses!