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Basic Service Management: A 50-Page Introduction to Providing Services (英語) ペーパーバック – 2011/8/26


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商品の説明

内容紹介

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

著者について

Rob England B.Sc., MNZCS, ITCP is an independent IT management consultant and commentator in Wellington, New Zealand. He is a published author of several books and many articles. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.


登録情報

  • ペーパーバック: 66ページ
  • 出版社: Two Hills (2011/8/26)
  • 言語: 英語
  • ISBN-10: 0958296936
  • ISBN-13: 978-0958296939
  • 発売日: 2011/8/26
  • 商品パッケージの寸法: 15.2 x 0.4 x 22.9 cm
  • おすすめ度: この商品の最初のレビューを書き込んでください。
  •  カタログ情報を更新する画像についてフィードバックを提供する、または さらに安い価格について知らせる

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Amazon.com で最も参考になったカスタマーレビュー (beta)

Amazon.com: 5つ星のうち HASH(0x80eb2630) 5 件のカスタマーレビュー
1 人中、1人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち HASH(0x80a06dd4) Good book covering the basics 2011/9/27
投稿者 Osama Salah Ghazy - (Amazon.com)
形式: Kindle版 Amazonで購入
I'm halfway through and knowing Rob's blog It's no surprise that the book lives up to the expectations.
The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL.
For others the books has some good suggestions and a simple way of explaining things that might come handy.

I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.

Highly recommended for starters and people wanting to get a simple view to ITSM.
1 人中、1人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち HASH(0x80ad8db0) BASIC, not for simple, but for core 2011/9/27
投稿者 Antonio Valle - (Amazon.com)
形式: Kindle版 Amazonで購入
If you are in the services business, don't matter which sector, this is your Service Management foundations book. It covers everything you need to know about SM and points you to the knowledge sources you need to enhance your knowledge. A great lecture, straightforward and easy to understand.
5つ星のうち HASH(0x80cf00e4) Easily the best short introduction to service management I have read 2014/12/21
投稿者 M G Hall - (Amazon.com)
形式: ペーパーバック
This book is easily the best short introduction to the service view of business and service management I have read. The emphasis is on simple, brief explanations. Rob aims for 50 pages and somehow manages to pack everything into that short span.
Sections on Service, People, Practices and Things form the organising framework. Service is, as you would expect, the section that introduces service concepts. People is only five pages long, but it is worth buying the book for this short section alone. It says more in a short space than many heavy tomes and much more clearly.
Practices is the bulk of the book – about thirty pages. This is where Rob presents his summary of service activities as seven related domains or areas. The treatment is clear and concise and I found that I came away with a much better understanding, mainly because of the brevity which allows the reader to see the whole span of service planning and delivery in a short space of time.
The book is backed up by a website, www.basicsm.com, which offers more resources and useful links to in-depth material on service management.
I think Basic Service Management is a great way forward for anyone who is looking for a better way of thinking about their business, or who is familiar with service management in an IT context and wants to step out into Enterprise Service Management.
Recommended.
1 人中、1人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち HASH(0x81098a38) Fantastic book on service management 2012/11/25
投稿者 Tam - (Amazon.com)
形式: Kindle版 Amazonで購入
This was a fantastic book - concise, clear and easy to create a plan for service management. This book covers all aspects of service operations management.
1 人中、0人の方が、「このレビューが参考になった」と投票しています。
5つ星のうち HASH(0x80a86eb8) Worst book ever of IT 2013/10/19
投稿者 Robert Rodriguez - (Amazon.com)
形式: Kindle版 Amazonで購入
The book is too vague, it is not even a good information Technology reference guide. The sub notes are terrible; the reference it but it cannot back it up. i.e., "I heard it at a conference but was not able to find more information about it." I see the author has written other books, I'll stay away from them.
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