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8つの鍵
by ロイス・クルーガー and 鳥居 祐一
(単行本（ソフトカバー） - 2009/9/19) |
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| Buy new: ￥ 1,890
22 Used & new
from ￥ 1,218 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
  (12)
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| Excerpt - Front Matter: " ... するた めの確実なステップを授けるのである。 「7 つめの鍵ー富を分かち合「つ」は、私の心に響いた。なぜなら ... " |
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人が輝くサービス スターバックスと僕の成長物語
by 黒石 和宏
(単行本（ソフトカバー） - 2009/8/5) |
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| Buy new: ￥ 1,575
17 Used & new
from ￥ 787 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
 (12)
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| 4. |
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ホスピタリティの正体
by 加藤 鉱 and 山本 哲士
(単行本 - 2009/5/26) |
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| Buy new: ￥ 1,575
5 Used & new
from ￥ 843 | |
| Get it by Tuesday, Dec 1 if you order in the next 13 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
| Excerpt - page 17: "ー津波の災害から命からがら避難してきた。衣服がす’'（て泥だらけ。クリーニング代 が膨大になった。それを担当者が自己判断で相手 ... " |
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ゴールド・スタンダード
by ジョゼフ・ミケーリ and 月沢 李歌子
(単行本 - 2009/4/14) |
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| Buy new: ￥ 1,890
17 Used & new
from ￥ 1,011 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
 (3)
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「お客様に真剣」ですか?―サービスの合言葉
by 高橋 滋
(単行本 - 2009/4/7) |
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| Buy new: ￥ 1,575
10 Used & new
from ￥ 940 | | | Usually ships in 5 to 7 days |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
 (7)
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| Excerpt - page 39: "そうだ、携帯をモトローラに替えたんだー さすがにリッツもそのことは知る由もない。あきらめてクラブフロアに行って お茶を飲んで、しばらく ... " |
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究極のサービス―セレモアつくばの心 (CS&ホスピタリティ 2)
by 林田 正光
(単行本 - 2009/4/2) |
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| Buy new: ￥ 1,470
12 Used & new
from ￥ 590 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
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| 9. |
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ブランドづくりの教科書
by 林田 正光
(単行本（ソフトカバー） - 2009/1/23) |
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| Buy new: ￥ 1,470
16 Used & new
from ￥ 431 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
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(4)
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| 10. |
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情熱仕事力―PASSION for SERVICE
by リコ・ドゥブランク
(単行本 - 2009/1/15) |
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| Buy new: ￥ 1,260
3 Used & new
from ￥ 84 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
 (1)
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| 11. |
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絆が生まれる瞬間
by 高野 登
(単行本（ソフトカバー） - 2008/12/16) |
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| Buy new: ￥ 1,575
16 Used & new
from ￥ 287 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
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(5)
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| Excerpt - page 12: "英語で「仕事」を表す場合、おもに三つの単語ー「レイバー（habor）」 と「ジョブ（」09 ... " |
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| 12. |
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関心力 (ビジネス社コンパクトシリーズ)
by 井上富紀子
(新書 - 2008/11/22) |
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| Buy new: ￥ 1,050
10 Used & new
from ￥ 205 | |
| Get it by Monday, Nov 30 if you order in the next 9 hours and choose expedited shipping. |
| Eligible for Free Shipping on orders over￥1,500 and eligible media products. |
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