Search Help:

Assistance for New Customers

Placing an order at is easy. There's no need to create an account first; you will have done that once you've placed your first order online. (Please note: We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.)

Finding Items

First you will need to search or browse for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product information page (in Japanese only). This page contains information about the item, including an availability estimate of how long it will take before the item is ready to leave our distribution center.

Adding Items to Your Shopping Cart

To order an item, click the yellow "Add to Shopping Cart" button on the right side of the product information page. (If the button is in Japanese, find out how to change your language preference to English.) Use the cart's top navigation bar or the "Continue shopping" button to continue shopping until you select all the items you want to order. To access your Shopping Cart contents, click the Shopping Cart icon at the top of any page of our website.

Proceed to Checkout

Take a moment to review all of the items in your Shopping Cart. If you decide not to purchase a particular item right away, click the "Save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. To place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

Signing In

Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. (The e-mail address you provide will be the only e-mail address to which we can send information about subsequent orders.) Do not fill in the password field. You will be asked to provide a password for your account later in the process.

Enter a Shipping Address

Tell us where you would like to ship your order, and let us know if any of the items are gifts. (If so, you have the option to order gift-wrap and add a note.) If you are shipping an order to an address outside of Japan, click the International Address button in the upper right corner.

Select a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. Keep in mind the following equation: (Availability) + (Shipping Time) = Total Delivery Time. If there is more than one item in your order, you will be given the following options:

  • Make one delivery when complete order is ready. We will wait until we have all the items in your order before shipping any of them. For example, if you order one item marked "Usually ships within 2 to 3 days" and another marked "Special Order: usually ships within 4 to 6 weeks," we will ship both items to you when the special order item becomes available. Occasionally, we may choose to deliver non-gift orders as the items become available, even when you choose to make one delivery when your complete order is ready. When this happens you will only be charged for one delivery.
  • Deliver ordered items as they become available. Each item you order will be shipped as it becomes available. Your delivery charges will increase but, to save you money, we will ship items as soon as we obtain them while not making any more deliveries than necessary. Read more about Shipping Preferences.

If you are using 1-Click ordering, all 1-Click orders you place within a 30-minute period will be combined as one shipment.

Provide a Password and Method of Payment

Associate a password with your account so that when you come back to, you can use the same shipping address and method of payment you provided during your first order. Make sure you write your password down somewhere so that you remember it the next time you place an order.

Next, let us know how you would like to pay for your order. We offer the following payment methods: credit card, COD (for domestic orders only), Convenience Store / ATM / Internet Banking, gift certificates, Amazon Shopping Card, and Amazon points.

We accept the following credit cards: Visa, American Express, MasterCard, JCB and Diners. All credit card orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Review and Submit Your Order

Check the accuracy of all the information you provided and make any necessary adjustments. When you are ready, click the "Place your order" button to submit your order. Once you place your order, we will send you a confirmation e-mail. We will send you another e-mail when the order ships. We will also turn on 1-Click shopping for you so that it is even easier to place future order.

Updating Your Order

To review or change something about the order before it enters the shipping process, click the "Your Account" button at the top of most pages on our store.

This page shows a flow of the shopping at and explains each step. Please see this page before you place a first order at our site. Please be noted that we cannot accept orders by phone, fax, or e-mail. All orders must be placed online.