The Nordstrom Way: The Inside Story of America's #1 Customer Service Company [ペーパーバック]

Praise for The Nordstrom Way

"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.

"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.

"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Est?e Lauder Companies

"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company

徹底した「お客様第一主義」で、全米でいま最も注目される百貨店、ノードストローム。その独創的な経営手法を明かす。 --このテキストは、絶版本またはこのタイトルには設定されていない版型に関連付けられています。

徹底した「お客様第一主義」で全米でいま最も注目される百貨店、ノードストローム。そのノードストローム流顧客サービスと、それを支える同社の経営方針を具体的に紹介する。神話になった顧客サービスとは? --このテキストは、絶版本またはこのタイトルには設定されていない版型に関連付けられています。

Praise for The Nordstrom Way

"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." — David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.

"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." — J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.

"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." — Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies

"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" — Donna Karan Designer and Chief Executive Officer Donna Karan Company

Praise for The Nordstrom Way

"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." — David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.

"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." — J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.

"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." — Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies

"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" — Donna Karan Designer and Chief Executive Officer Donna Karan Company

ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.

スペクター,ロバート
シアトルを拠点に活躍するビジネス・ジャーナリスト。ウォールストリート・ジャーナルをはじめ新聞、雑誌に寄稿多数。著書に『アマゾン・ドット・コム』(日経BP社)などがある

マッカーシー,P.D.
ノードストロ-ム社の伝説的なベテラン販売員。1977年から91年まで、ノードストローム全店のなかで売り上げ第1位の販売員の座を保持し続けた(本データはこの書籍が刊行された当時に掲載されていたものです) --このテキストは、絶版本またはこのタイトルには設定されていない版型に関連付けられています。