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Perhaps most useful is the chapter on learning from good, bad or indifferent bosses. The best part about the book is that these authors both understand the academic, social science research behind effective management, and they have blended it with hard ball qualitative interviews with real people in real job situations. Regretably, they don't give enough emphasis on how to manage one's own job experience.
All in all, an excellent tool. I have reread it five times and consult it regularly.
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