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内容的には決して新しい本ではないが、職場のリーダーとして活躍している管理監督者だけでなく、職場のメンタルヘルスやストレス対策で積極的傾聴に関心を持っている方にも、是非、読んでいただきたい本である。積極的傾聴は、単にメンタルヘルスのためだけの方法ではないことがよく分かると思う。そして、最後に書かれた次の文章が非常に印象的である。
「もし、我々が民主的な社会を望むならば、民主的な組織(職場)を持たねばならない。そのような組織は、自分が導く人々との間で、お互いが満足できる人間関係を作り上げるのに必要な技術と方法を持つ民主的なリーダーを、次には、必要とするだろう。」
Now that the economic (and political) future of the world seems so uncertain, this book is all the more timely and important. In fact, after September 11, nothing seems more important than improving our ability to resolve conflicts peacefully. Dr. Gordon - who is known for this book and his books for parents (P.E.T) and teachers (T.E.T.) - was nominated for the Nobel Peace Prize because of how his work benefits our world.
But besides the high falutin' ideals about conflict resolution and its importance to the world, L.E.T. is all about skills that make your work easier, more productive and more rewarding. What this book does is simultaneously keep both feet firmly planted in two different worlds (a goal most business books don't even dream of achieving): it's both a life-changing philosophy of human relations and a book to give you and your company a competitive advantage.
I've been using this system for a few years now and it really works. It's not a magic cure, and it takes a commitment to learn and put the skills to use, but it's such a worthwhile payoff: problems with other people still pop up, but I don't get stuck dealing them like I used to and my blood pressure doesn't go nuts. Also, the communication and problem-solving skills you learn aren't ones you're able to just turn off and leave at the office -- they have a habit of insinuating themselves (and improving your relationships) when dealing with friends, spouses, kids.
Don't let the fact that this is a new version of a book that was originally published in 1977 keep you from buying it. Its concepts are universal and timeless. Lots of other books on leadership have come and gone in 25 years; there's definitely a good reason why this one's still around.
L.E.T. makes a great companion to Steven Covey's 7 Habits (another fine book, though it's not as straightforward and skill-laden as this one).
Since then, I attended an L.E.T. program as a participant and an L.E.T. train the trainer program. I have now taught the course to dozens of grateful participants. It has become the foundation course in leadership at my company and has had a very positive impact on our culture. We are more productive and people are treated with more dignity and respect.
If a leader wants to build their interpersonal skills and strengthen work relationships - i.e. build their "emotional quotient (EQ)" - this is the book for them.
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