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Dear Homeowner: A Book of Customer Service Letters (Carol Smith's Customer Relations Series)

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About the Author

Carol Smith, a leading customer relations consultant in the homebuilding industry, has more than 20 years of experience in the homebuilding industry. She publishes the bimonthly newsletter, Home Address, and is a frequent speaker at industry educational events. She is also the author of several highly successful books published by Home Builder Press.

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�o�Ŏ�: Home Builder Pr (1999/12/1)
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ISBN-10: 0867185112
ISBN-13: 978-0867185119
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��i�̐��@: 25.1 x 17.3 x 1.3 cm

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