 | 会員なら、この商品は10%Amazonポイント還元 （ポイントが表示されている場合は、表示ポイント＋10％還元）。 |
登録情報
|
この商品を見た後に買っているのは？
カスタマーレビュー
Amazon.com で最も参考になったカスタマーレビュー (beta)
Amazon.com:
5つ星のうち 4.6
9件のカスタマーレビュー
8 人中、7人の方が、｢このレビューが参考になった｣と投票しています。
5つ星のうち 5.0
great for newbies as well as those with experience in the industry
2007/9/23
By A. Hirsch
- (Amazon.com)
形式:ペーパーバック
I have been in the call center industry for some time and I find that you can't know it all, especially if you are in a large call center where roles are very specific. This book has help me understand the things that others do and has helped me to advance into other areas. The book is well laid out and explains everything fairly well, but not perfect. The book also gets right to the point of data is important to gather and how to best illustrate that data in a spreadsheet or chart. It has really helped me to better organize my KPI's and focus on just a few important pieces of data instead of having to sift through piles of numbers. This book has also helped me to become better at workforce management strategies and forecasting. Two areas I had little familiarity with. This book will certainly bring you up to speed quickly. Even after reading and applying everything in the book, I continue to reference it all the time.
2 人中、2人の方が、｢このレビューが参考になった｣と投票しています。
5つ星のうち 5.0
Good for the budget computations
2011/1/31
By PLANSIS
- (Amazon.com)
形式:ペーパーバック|Amazon.co.jpで購入済み
The book provides good tips on modelng of various aspects for the contact centers. I used budget modeling techniques from this book. The built excel model was well percieved by top management because of transparancy and insight in all the factors that decrease the productive hours. The budget for this year was much beter so the center could cope with the extra large call volumes caused by cold winter in the Netherlands.
2 人中、2人の方が、｢このレビューが参考になった｣と投票しています。
5つ星のうち 5.0
Great all around "Call Center Management" book
2009/7/17
By George Stanley
- (Amazon.com)
形式:ペーパーバック
This book has everything you need to know about running a call center along with an overview of the main metrics to monitor.
›
Amazon.comのカスタマーレビューを見る(9)
5つ星のうち 4.6
これらのレビューは参考になりましたか？
ご意見はクチコミでお聞かせください。
リストマニア
関連商品を探す
- 洋書 > Business & Investing > Industries & Professions
- 洋書 > Business & Investing > Management & Leadership > Management
- 洋書 > Business & Investing > Marketing & Sales > Marketing
- 洋書 > Nonfiction > Economics
- 洋書 > Professional & Technical > Business Management > Management & Leadership
- 洋書 > Professional & Technical > Business Management > Marketing & Sales
- 洋書 > Special Features > all foreign books
フィードバック
- カタログ情報、または画像について報告
- 著者からのコメント
- 出版社からのコメント
|
