Amazon Kindleでは、
Basic Service Management
をはじめとする140万冊以上の本をご利用いただけます。 詳細はこちら
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カスタマーレビュー
Amazon.com で最も参考になったカスタマーレビュー (beta)
Amazon.com:
5つ星のうち 5.0
3件のカスタマーレビュー
1 人中、1人の方が、｢このレビューが参考になった｣と投票しています。
5つ星のうち 5.0
Good book covering the basics
2011/9/27
By Osama Salah Ghazy
- (Amazon.com)
形式:Kindle版|Amazon.co.jpで購入済み
I'm halfway through and knowing Rob's blog It's no surprise that the book lives up to the expectations.
The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL.
For others the books has some good suggestions and a simple way of explaining things that might come handy.
I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.
Highly recommended for starters and people wanting to get a simple view to ITSM.
The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL.
For others the books has some good suggestions and a simple way of explaining things that might come handy.
I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.
Highly recommended for starters and people wanting to get a simple view to ITSM.
1 人中、1人の方が、｢このレビューが参考になった｣と投票しています。
5つ星のうち 5.0
BASIC, not for simple, but for core
2011/9/27
By Antonio Valle
- (Amazon.com)
形式:Kindle版|Amazon.co.jpで購入済み
If you are in the services business, don't matter which sector, this is your Service Management foundations book. It covers everything you need to know about SM and points you to the knowledge sources you need to enhance your knowledge. A great lecture, straightforward and easy to understand.
5つ星のうち 5.0
Fantastic book on service management
2012/11/25
By Tam
- (Amazon.com)
形式:Kindle版|Amazon.co.jpで購入済み
This was a fantastic book - concise, clear and easy to create a plan for service management. This book covers all aspects of service operations management.
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5つ星のうち 5.0
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