5つ星のうち 5.0Fantastic book on service management2012/11/25
By Tam - (Amazon.com)
This was a fantastic book - concise, clear and easy to create a plan for service management. This book covers all aspects of service operations management.
5つ星のうち 5.0Good book covering the basics2011/9/27
By Osama Salah Ghazy - (Amazon.com)
I'm halfway through and knowing Rob's blog It's no surprise that the book lives up to the expectations. The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL. For others the books has some good suggestions and a simple way of explaining things that might come handy.
I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.
Highly recommended for starters and people wanting to get a simple view to ITSM.
5つ星のうち 5.0BASIC, not for simple, but for core2011/9/27
By Antonio Valle - (Amazon.com)
If you are in the services business, don't matter which sector, this is your Service Management foundations book. It covers everything you need to know about SM and points you to the knowledge sources you need to enhance your knowledge. A great lecture, straightforward and easy to understand.
5つ星のうち 1.0Worst book ever of IT2013/10/19
By Robert Rodriguez - (Amazon.com)
The book is too vague, it is not even a good information Technology reference guide. The sub notes are terrible; the reference it but it cannot back it up. i.e., "I heard it at a conference but was not able to find more information about it." I see the author has written other books, I'll stay away from them.