なぜこの店で買ってしまうのか―ショッピングの科学 [単行本]

なぜこの店で買ってしまうのか ショッピングの科学
著者は、小売り業者に対するコンサルタントで、トラッキングという文化人類学で用いられているフィールドワークの手法を応用して、消費者の行動を観察している。

　店に入ってきた客を気づかれないように観察して、何を眺めたか、何を手にとったか、どの売場に何分とどまったか、店員と何を話したかなどを逐一記録しておき、そのパターンを分析するというやり方だ。

　その結果、多くの小売り店主が最高の場所と考えている入り口近くの陳列棚に目を向ける客は少数派、といった、一般的な常識を覆す実態が次々に浮かび上がってくる。

　こうして得た情報を利用して、商品の陳列場所を変えたり、売り場案内の文字の大きさを変えたりするだけで、売り上げは二割も三割も違ってくるというのだから驚きだ。

(ノンフィクション作家 野口均)
(日経ベンチャー 2001/05/01 Copyright©2000 ブックレビュー社.All rights reserved.)

In this work, Paco Underhill reveals the shopping behaviour of the modern consumer and the (hidden) tactics employed by retailers and producers to entice them to buy. --このテキストは、絶版本またはこのタイトルには設定されていない版型に関連付けられています。

ちょっとした工夫で、売上げ効果絶大。「つい、買ってしまう」「絶対、買わせる」のしくみ、大解剖!徹底したフィールドワークで、「商品化計画から商品の陳列・販売促進にいたる小売りの店づくり」と「見落しがちな顧客の行動と思考パターンへの対応」、「変化する顧客のニーズへの対処」を明かす。スターバックス、シティバンク、GAPなど、数々のクライアントを小売業界の第一線へと導いてきた究極のノウハウ“ショッピングの科学”を大公開。

徹底したフィールドワークで「売れる店づくり」の秘訣を明かす。スターバックス、シティバンク、GAPなど、数々のクライアントを小売業の第一線へと導いてきた究極のノウハウ「ショッピングの科学」を大公開。

In an effort to determine why people buy, Paco Underhill and his detailed-oriented band of retail researchers have camped out in stores over the course of 20 years, dedicating their lives to the "science of shopping." Armed with an array of video equipment, store maps, and customer-profile sheets, Underhill and his consulting firm, Envirosell, have observed over 900 aspects of interaction between shopper and store. They've discovered that men who take jeans into fitting rooms are more likely to buy than females (65 percent vs. 25 percent). They've learned how the "butt-brush factor" (bumped from behind, shoppers become irritated and move elsewhere) makes women avoid narrow aisles. They've quantified the importance of shopping baskets; contact between employees and shoppers; the "transition zone" (the area just inside the store's entrance); and "circulation patterns" (how shoppers move throughout a store). And they've explored the relationship between a customer's amenability and profitability, learning how good stores capitalize on a shopper's unspoken inclinations and desires.

Underhill, whose clients include McDonald's, Starbucks, Estée Lauder, and Blockbuster, stocks Why We Buy with a wealth of retail insights, showing how men are beginning to shop like women, and how women have changed the way supermarkets are laid out. He also looks to the future, projecting massive retail opportunities with an aging baby-boom population and predicting how online retailing will affect shopping malls. This lighthearted look at shopping is highly recommended to anyone who buys or sells. --Rob McDonald
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Underhill, once a budding academic who worked on a William H. Whyte project analyzing how people use public spaces, adapted anthropological techniques to the world of retail and forged an innovative career with the consulting firm Envirosell. Since brand names and traditional advertising don't necessarily translate into sales, Underhill argues that retail design based on his company's closeAvery closeAobservation of shoppers and stores holds the key. His anecdotes contain illuminating detail. For example, since bookstore shoppers like to browse, baskets should be scattered throughout the store to make it easier for customers to carry their purchases. In clothing stores, fitting rooms are best placed closer to the men's department, because men choose based on fit, while women consider more variables. And he sprinkles in other smart suggestions: drugstores could boast a consolidated "men's health" department; computer stores, to attract women, should emphasize convenience and versatility, not size and speed; and clerks at luxury hotels should use hand-held computers to check in travelers from lobby chairs. Underhill remains skeptical about cyberspace retail, believing that Web sites can't offer the sensory stimuli, immediate gratification or social interaction available in brick-and-mortar stores. While the book does little to analyze the international, regional or ethnic dimensions of the subject, it should aid those in business while intriguing urban anthropologists, amateur and professional.
Copyright 1999 Reed Business Information, Inc. --このテキストは、絶版本またはこのタイトルには設定されていない版型に関連付けられています。

Why We Buy is a witty and surprising report on our evolving shopping culture. This is a book about us, from moms and dads to seniors and mall rats, and what we do, and don't do, in stores, restaurants and showrooms.

Why We Buy is about the struggle among merchants, marketers and increasingly knowledgeable customers for control. With humor, insight, anecdote and lots of hard data, retail anthropologist Paco Underhill leads the reader through a journey into shopping heaven and hell. For those in retailing and marketing, Why We Buy is a remarkably fresh guide, offering concrete and usable advice on how to adapt to the changing customer. For the general public, Why We Buy is a charming, funny and sometimes disconcerting mirror of who we really are.

Underhill and his company, Envirosell, are credited as being the founders of the science of shopping. For almost two decades, Underhill has been leading blue-chip clients into the retail trenches. Like a modern-day Margaret Mead observing at the local mail, Underhill's firm records and measures with great precision what goes on in stores as we wander or rush about, find what we want and sometimes do the unexpected. From base camps in New York City, Milan and Sydney, Underhill and his colleagues follow in person and on videotape between fifty thousand and seventy thousand shoppers a year through their retail experiences in stores, banks and public offices. (They record some twenty thousand hours of what Underhill reports to be generally some of the most profoundly dull videotape imaginable.) Why We Buy explains how consumer and retail marketing has gone from being a war to being a bar fight, an environment in which Coke is competing not only with Pepsi, but with every other product on promotional display.

The marketing tools the retail and package-goods industries have built over the past century no longer work as well as they used to. The gender models that have driven stores and designers have become increasingly obsolete; there is a reason why the Jeep Cherokee comes with a makeup mirror on the driver's side. With wry humor, Why We Buy looks at men trying to buy gifts in lingerie stores and women struggling for attention, service and respect in car dealerships and technology stores. It reveals how men are more promiscuous buyers and softer touches for children, as well as how a woman will spend even longer in the aisles if she is with a woman friend.

In Why We Buy, Underhill explains why we do what we do, notice what we notice, ignore what we ignore and buy what we buy. He tells us, for instance, why women won't linger to shop in narrow aisles, why the Internet cannot replace the shopping mail, how hardware stores are learning to adapt to women and how men are beginning to shop like women, how working women have altered the way supermarkets are laid out and why the person in charge at a branch bank sits at the desk farthest from the front door.

Paco Underhill's Why We Buy amuses and instructs, and it will change forever the way you look at stores and at yourself.
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「買いゴコロ」をくすぐる、「売りゴコロ」の秘訣！ 本書は、進化しつづける買い物文化を小売店を調査しながら的確に把握し、「フォーチュン」100社に挙げられる優良クライアントの数々を小売業界の第一線へと導いてきた究極のノウハウ「ショッピングの科学」を紹介するものです。顧客の購買行動をつぶさに観察し、商品化計画から陳列・販売にいたる小売りの店づくりについてのアドヴァイスをわかりやすく提供しています。徹底したフィールドワークで売れる店づくりの秘訣を明かす本書は、売る側のあなたも、買う側のあなたも、「なぜ買ってしまうのか」、そのしくみに思わず膝をたたくこと請け合いです。

With clients ranging from McDonald's to Starbucks, Estée Lauder to Blockbuster and Citibank to Wells Fargo, Paco Underhill has been profiled in The New Yorker and Smithsonian Magazine, has written for American Demographics and Adweek and lectures widely. He is based in New York City.
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アンダーヒル,パコ
エンヴァイロセル社の創業者およびCEO。ニューヨークを拠点に世界中の小売店や銀行を調査し、年間5万人~7万人の顧客の行動を追跡している。これまでに手がけたクライアントは、マクドナルド、スターバックス、ブルーミングデールなど多数。そのノウハウは『ニューヨーカー』や『スミソニアン・マガジン』など多くのメディアに注目されている。また『アメリカン・デモグラフィックス』『アドウィーク』に寄稿し、各地で積極的な講演活動を行なっている

鈴木 主税
翻訳グループ牧人舎代表。1934年東京生まれ。出版社勤務の後、フリーランスの編集者をへて翻訳家となる。マンチェスター『栄光と夢』で翻訳出版文化賞を受賞。訳書に『博士と狂人』ウィンチェスター、『「大崩壊」の時代』フクヤマ(以上ハヤカワ書房刊)、『文明の衝突』ハンチントン、など多数。また著書に『私の翻訳談義』がある(本データはこの書籍が刊行された当時に掲載されていたものです)